PRIVACY POLICY

Familia Inc / Brother's Pizza and Pasta
Last Updated: July 2026

This Privacy Policy describes how Familia Inc / Brother's Pizza and Pasta ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://originalbrotherspizza.com (the "Site"), or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect through our Services.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements. When changes are made, we will post the revised Privacy Policy on this page and update the "Last Updated" date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources depending on how you interact with our business.

We use the information we collect to:

Process and fulfill your orders.
Provide customer service.
Communicate with you regarding your orders or account.
Improve our products and services.
Send marketing communications when you have provided your consent.
Prevent fraud and protect our business.
Comply with applicable legal obligations.

We collect personal information only for legitimate business purposes, including providing our services, fulfilling customer requests, complying with legal obligations, and communicating with customers who have requested to receive such communications.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services.

Information You Provide Directly

Information you voluntarily provide may include:

Name
Email address
Telephone number
Customer support requests
Any other information you choose to provide

Certain Services require this information to function properly. Choosing not to provide requested information may prevent you from using some features of our Services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information regarding your interaction with our Services through cookies, pixels, log files, and similar technologies.

This information may include:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Website activity
Referral URLs

This information helps us improve website functionality, analyze website performance, and enhance the customer experience.

Information We Receive from Third Parties

We may receive information from trusted third-party service providers that assist us in operating our business, including:

Website hosting providers
Online ordering providers
Payment processors
Analytics providers
Customer support providers
SMS messaging providers
Marketing service providers, including Platr, acting solely as a service provider on our behalf

Payment processors collect payment information directly to securely process transactions. We do not store complete credit card information on our systems.

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to process orders, complete payments, fulfill deliveries, manage your account (where applicable), provide customer service, process refunds, and communicate regarding your purchases.

Marketing and Advertising

We may use your personal information to send promotional communications by email, SMS text message (only after you have expressly opted in), or postal mail regarding products, promotions, coupons, special offers, birthday rewards, restaurant events, and other updates that may be of interest to you.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in our emails.

You may opt out of SMS marketing messages at any time by replying STOP to any text message.

Security and Fraud Prevention

We use your information to detect fraudulent activity, protect our customers, enforce our policies, and maintain the security of our Services.

Customer Support

We use your information to respond to questions, resolve issues, improve customer service, and maintain our relationship with you.

Mobile Information & SMS Privacy

If you choose to opt in to receive SMS text messages from Brother's Pizza and Pasta, we collect your mobile phone number, your consent to receive SMS messages, and any information you voluntarily provide during the signup process.

This information is used solely to deliver the SMS messages and services you have requested, including promotional offers, coupons, birthday rewards, restaurant updates, and customer service communications where applicable.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Mobile phone numbers, SMS opt-in information, consent records, and text messaging originator information will not be sold, rented, transferred, or otherwise shared with any third parties or affiliates for their own marketing or promotional purposes.

We may share this information only with trusted service providers acting on our behalf for the purpose of delivering SMS messages or providing related services. These providers are contractually obligated to use the information only to perform services for Brother's Pizza and Pasta and to protect the confidentiality of your information.

Like many websites, we use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and improve your browsing experience.

Most web browsers automatically accept cookies; however, you may modify your browser settings to refuse or delete cookies. Please note that disabling cookies may affect certain features of the website.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to operate our business and provide our Services.

This may include sharing information:

With vendors and service providers performing services on our behalf, including website hosting, cloud storage, online ordering, payment processing, analytics, customer support, shipping, and SMS message delivery.
With Platr solely as a service provider supporting our business operations. Platr is not authorized to use your personal information for its own marketing purposes.
When you request or authorize us to disclose information to complete a transaction or provide a requested service.
To comply with legal obligations, court orders, subpoenas, or governmental requests.
To protect the rights, property, and safety of Brother's Pizza and Pasta, our customers, or others.
In connection with a merger, acquisition, financing, sale of assets, or other business transaction, as permitted by law.

SMS opt-in data, consent records, and mobile phone numbers collected for SMS communications are never sold, rented, leased, disclosed, or shared with third parties or affiliates for their own marketing or promotional purposes.

SMS Communications

By providing your mobile phone number through one of our website signup forms, including https://originalbrotherspizza.com/opt-in-sms, and expressly consenting to receive SMS messages, you agree to receive recurring automated marketing and informational text messages from Brother's Pizza and Pasta.

These messages may include promotional offers, coupons, birthday rewards, restaurant news, event announcements, seasonal promotions, and other marketing communications.

Consent to receive SMS messages is not a condition of purchase.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

For assistance, reply HELP or contact us at info@originalbrotherspizza.com.

Please review our SMS Terms and Conditions for additional information regarding our SMS Program.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it from our records.

Retention and Protection of Personal Information

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission or electronic storage is completely secure, we strive to use commercially reasonable measures to safeguard your information.

If you have questions regarding this Privacy Policy or the security of your personal information, please contact us:

Familia Inc / Brother's Pizza and Pasta
Website: https://originalbrotherspizza.com
Phone: (610) 431-1000
Email: info@originalbrotherspizza.com